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C_TCRM20_72  :  SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP2

C_TCRM20_72  :  SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP2
Vendor: SAP
Associated Certification: SAP CRM
Exam Code: C_TCRM20_72
Exam Name : SAP Certified Application Associate - CRM Fundamentals with SAP CRM 7.0 EHP2
Last Updated: 2017-06-16
Format: .PDF
Price:
$ 52


Questions & Answers: 140
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Below are Demo sample Qs & Ans that matches with real C_TCRM20_72 exam, you can download the full .PDF dump after your successful payment

01. What is a pricing procedure in a business transaction used for?  
Note: Please choose the correct answer.
a) To define the search strategy that the system uses to search for valid data in a specific condition type.
b) To define the combination of fields that an individual condition record consists of.
c) To determine the valid condition types and their calculation sequence in the business transaction.
d) To determine whether calculated subtotals are hidden or displayed on the pricing screens.
 
02. What is the Integrated Communication Interface (ICI) used for in SAP CRM?  
Note: Please choose the correct answer.
a) To enable communication between SAP CRM and mobile clients  
b) To enable communication between SAP CRM and SAP SCM  
c) To enable communication between SAP CRM and Computer Telephony  
d) To enable communication between SAP CRM and SAP ERP
 
03. Which of the following are key elements of a service contract within SAP CRM?  
Note: There are 3 correct answers to this question.
a) Resource planning
b) In-house repairs
c) Service level
d) Object list
e) Billing plan
 
04. Your customer wants to use a new business activity to capture trade fair contacts. Which of the following settings are mandatory to fulfill this requirement?  
Note: There are 2 correct answers to this question.
a) Maintain item category determination for the trade fair contact transaction type.  
b) Create a new task type to initiate follow-up activities with the trade fair contacts.
c) Define a transaction type for the trade fair contacts with leading transaction category "business activity."  
d) Maintain business-activity-relevant data for the trade fair contact transaction type.  
e) Maintain  questionnaire determination for the trade fair contact transaction type.
 
05. You are responsible for the initial data load from SAP ERP to SAP CRM. Which categories of data do you have to consider?
Note: There are 3 correct answers to this question.
a) Corporate objects
b) Customizing objects
c) CRM-specific objects
d) Condition objects
e) Business objects
 
06. For which of the given processes is CRM Billing required for invoicing?
Note: There are 3 correct answers to this question.
a) Service parts management  
b) Service order management  
c) Financial service and leasing  
d) Intellectual Property Management  
e) Sales order management  
 
07. Which of the following SAP software components can be integrated with SAP CRM to allow you to compile and synchronize all the relevant data used to monitor and measure the success of your enterprise?
Note: Please choose the correct answer.
a) SCM
b) HCM
c) BW
d) SRM
 
08. Which of the following components embedded in the CRM middleware are part of the CRM Web Channel environment?
Note: There are 2 correct answers to this question.
a) Index server and search engine.  
b) Consolidated database (CDB).  
c) Internet Pricing and Configurator (IPC)  
d) Communication management software  
 
09. Which of the following are possible sources in access sequences used in partner determination?
Note: There are 2 correct answers to this question.
a) Buying center
b) Target groups
c) Business partner relationships
d) Preceding transactions
 
10. Which of the following actions can Interaction Center agents start when processing inbound phone calls?
Note: There are 3 correct answers to this question.
a) Qualify a lead.
b) Identify the account.  
c) Start the interactive script editor.  
d) Identify an installed base component/object.  
e) Create a new alert.
 
11. Which of the following tools allow you to change field labels on an SAP CRM WebClient UI view?
Note: There are 2 correct answers to this question.
a) Application Enhancement Tool
b) Design Layer Customizing
c) UI Configuration Tool
d) UI Personalization
 
12. You want to automatically set all expired quotations to complete. What is the most time efficient way to achieve this requirement?
Note: Please choose the correct answer.
a) Define an alert profile.  
b) Define an action profile.
c) Define an incompleteness procedure.
d) Define a workflow template.  
 
13. Which tools are used to configure the SAP CRM WebClient UI?
Note: There are 3 correct answers to this question.
a) Graphical Modeler
b) Administration Console
c) UI Configuration Tool
d) Skin Workbench
e) Application Enhancement Tool
 
14. Your customer asks you to explain the difference between quotations and sales orders. Which function is supported in quotations but not in sales orders in SAP CRM?
Note: Please choose the correct answer.
a) Sales probability  
b) Campaign determination  
c) Use of payment cards  
d) Availability check  
 
15. Account classification can be used to classify your accounts according to any criteria you choose. Which of the following statements is correct?
Note: Please choose the correct answer.
a) You can assign any number of criteria and attributes to each classification category.
b) Classification categories are fixed and cannot be enhanced.
c) Account classification influences the header fields that are displayed within an account.
d) Account classification allows the assignment of several classification attributes to one account.
 
16. You want to systematically create service orders from a service contract at specified periods. What do you need to define?
Note: Please choose the correct answer.
a) A product service letter  
b) Service Level Agreements  
c) A service plan  
d) Counters
 
17. Which of the following form part of the three step billing process in SAP CRM?
Note: There are 3 correct answers to this question.
a) Input processing
b) Output processing
c) Order integration
d) Billing
e) Company code definition
 
18. What are the benefits of CRM Analytics?
Note: There are 3 correct answers to this question.
a) CRM interactive reports can be used to analyze activities, leads, and opportunities.  
b) Analysis scenarios provide predefined packages and content for controlling customer-focused processes.  
c) CRM Analytics can be used to transfer SAP ERP documents to the SAP CRM system for analysis.  
d) CRM Analytics can be used to predict customer behavior.  
e) CRM Analytics can be used to measure CRM service transaction profitability in real time.
 
19. Which of the following statements regarding marketing attributes are correct?
Note: There are 2 correct answers to this question.
a) Marketing attributes can be assigned to a business partner.
b) Marketing attributes can be used in the SAP CRM Web Channel.
c) Marketing attributes always can have only one value selected.
d) Marketing attributes can only be assigned to one attribute set
 
20. Which of the following are examples of business transactions in SAP CRM?
Note: There are 3 correct answers to this question.
a) Appointments/meetings
b) Campaigns
c) Call lists
d) Rebate agreements
e) Service confirmations

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